I'm neutral, ranging on iffy given some of their newer releases. I don't back anything in general, so I've never had a problem with that. The staff members I've spoken to at cons were quite friendly, and I like a lot of the VNs they've picked up. Their releases can be pretty unpolished, though, and I feel like they take on more than they can chew.
(I'm definitely more of a MangaGamer fangirl lol)